1. Acceptance of terms
By creating an account, accessing the OpeAre platform, or otherwise using any part of the OpeAre service ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity throughout.
If you do not agree to these Terms, do not access or use the Service.
2. Use of service
OpeAre provides software-as-a-service tools for legal operations, governance, contracts, compliance and policy management, primarily for companies operating in or connected to the United Arab Emirates.
You may use the Service only for lawful business purposes and only in accordance with these Terms, our Acceptable Use Policy (section 8) and any documentation we publish. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription.
3. Account security and team access
You are responsible for safeguarding the credentials used to access your account, including any seats granted to your team. You must notify us promptly at contact@opeare.com if you suspect any unauthorised access.
You are responsible for the actions of every user you invite into your workspace. Admins control role assignments (admin, member, and where available, viewer) and are responsible for revoking access when team members leave.
We may require multi-factor authentication, password complexity, or session-length restrictions where reasonably necessary to protect the Service and your data.
4. Subscription, billing, and cancellation
OpeAre is offered on a subscription basis. Fees are charged in AED through Stripe and are payable monthly or annually in advance, depending on the plan you select. Plans, prices and features are described on our pricing page; we may change them with at least 30 days’ notice given to your billing contact.
You may upgrade your plan at any time; the price difference will be pro-rated for the remainder of the current billing period. You may downgrade or cancel at any time through your account page; the change will take effect at the end of the current billing period.
Except where required by law, fees are non-refundable. If you believe you have been charged in error, contact us within 30 days of the charge and we will investigate in good faith.
A free trial may be offered at our discretion. At the end of the trial, your account will convert to a paid subscription unless you cancel before the trial ends.
5. Intellectual property
OpeAre and its licensors own all rights, title and interest in and to the Service — including all software, designs, templates, models, and the OpeAre name and logo. These Terms do not transfer any of those rights to you.
You retain all rights in the content you upload, generate or store within the Service ("Customer Content"). You grant us a limited licence to host, process, transmit and display Customer Content for the sole purpose of providing the Service to you.
Documents and outputs generated by the Service for you (such as policies, contracts, and AI-assisted drafts) are yours to use, subject to these Terms.
6. Confidentiality
Each party will protect the other’s confidential information with the same degree of care it uses for its own confidential information of similar sensitivity, and at minimum a reasonable degree of care.
We will not access your Customer Content except as needed to operate, support or secure the Service, to comply with the law, or with your express permission.
Confidentiality obligations survive termination of these Terms for so long as the information remains confidential.
7. AI features and limitations
The Service includes AI features powered by third-party large language models, including Anthropic’s Claude. These features are intended to assist with drafting, review, search and analysis — they are not a substitute for qualified legal advice.
AI outputs may contain errors, omissions or inaccuracies. You are responsible for reviewing all AI-generated content before relying on it, signing it, or sharing it externally. We make no warranty that AI outputs are correct, complete, fit for purpose, or compliant with any particular law.
We do not use Customer Content to train external AI models. Where AI providers process your Customer Content as sub-processors, this is governed by our Data Processing Agreement.
8. Acceptable use
You must not, and must not permit anyone to: (a) use the Service in violation of any applicable law (including UAE PDPL, AML, sanctions, or export laws); (b) upload or generate content that is unlawful, defamatory, infringes third-party rights, or contains malware; (c) attempt to gain unauthorised access to the Service, other accounts, or our infrastructure; (d) reverse engineer, decompile or copy the Service except as expressly permitted; or (e) resell, sublicense or commercially exploit the Service without our written consent.
We may suspend or terminate accounts that breach this section, with or without notice depending on the severity of the breach.
9. Liability and indemnification
To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
Neither party will be liable for indirect, incidental, consequential, special or exemplary damages, or for lost profits, lost revenue or lost data, even if advised of the possibility of such damages. Our aggregate liability under these Terms will not exceed the fees you paid for the Service in the 12 months preceding the event giving rise to the claim.
You will indemnify and hold us harmless from any third-party claims arising from your Customer Content, your breach of these Terms, or your violation of any law in connection with your use of the Service.
10. Termination
You may terminate your subscription at any time as described in section 4. We may terminate these Terms or suspend access immediately if you breach these Terms materially, fail to pay overdue fees, or pose a security or legal risk to the Service or other customers.
On termination, your right to access the Service ends. We will retain your Customer Content for 30 days to allow re-activation or export, after which we will permanently delete it in accordance with our Privacy Policy and DPA.
11. Data hosting and processing
OpeAre stores Customer Content on enterprise AWS infrastructure in the United Kingdom (eu-west-2) with disaster recovery in the EU. Hosting in the UK / EU provides strong legal protection through UK GDPR and EU GDPR, alongside compliance with the UAE Personal Data Protection Law (PDPL) via standard contractual clauses and our Data Processing Agreement.
Customer Content is encrypted in transit (TLS 1.3) and at rest (AES-256). Each company’s data is logically isolated. We never sell your data, and we never use it to train external AI models.
See our Trust page and DPA for full details on hosting, sub-processors and security.
12. Governing law
These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict-of-laws principles.
Where applicable to your contracting entity, mandatory consumer protection laws of your country of residence will continue to apply.
13. Dispute resolution
The parties will attempt in good faith to resolve any dispute arising out of or in connection with these Terms by negotiation. If a dispute cannot be resolved within 30 days, either party may refer the matter to the courts of the Dubai International Financial Centre (DIFC), which will have exclusive jurisdiction.
Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
14. Changes to terms
We may update these Terms from time to time. If we make material changes, we will notify you by email and / or in-product notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
For non-material changes — such as clarifications, fixes to references, or changes required by law — we may update these Terms without prior notice.