These Terms of Service (the Terms) govern your access to and use of the OpeAre legal operations platform and related services (collectively, the Service), provided by Opeare FZE, a free zone establishment incorporated in the United Arab Emirates under trade licence number 4430085.01 with registered office at SPC Free Zone, Sharjah, United Arab Emirates (OpeAre, we, us, or our).
By accessing or using the Service, registering for an Account, starting a Free Trial, or otherwise engaging with the Service, you (you, your, the Customer, or the User) agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms constitute a legally binding agreement between you and OpeAre, governed by the laws of the United Arab Emirates. They are entered into electronically in accordance with UAE Federal Decree-Law No. 14 of 2023 on Electronic Transactions and Trust Services.
1. Definitions and interpretation
1.1 In these Terms:
(a) Account means the account you create to access the Service under your Subscription or Free Trial;
(b) Applicable Law means the laws of the United Arab Emirates, including federal laws, decrees, decisions, and regulations applicable to the Service and to your use of it;
(c) Content means all templates, documents, playbooks, clause libraries, training materials, text, graphics, software, and other content made available through the Service by OpeAre;
(d) Customer Content means all documents, data, files, and information that you or your Users upload, generate, or otherwise cause to be Processed through the Service, including uploaded contracts, populated templates, AI-generated outputs derived from your inputs, and Personal Data of third parties;
(e) Free Trial means the seven (7) day complimentary trial of the Business tier of the Service made available to new Customers, subject to the terms of Section 3;
(f) Personal Data has the meaning given in the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021 (PDPL);
(g) Subscription means a paid plan (Starter, Professional, or Business tier) to which you subscribe to access the Service, as set out at opeare.com/pricing;
(h) User means an individual authorised by you to access the Service through your Account.
2. The Service
2.1 OpeAre provides a legal operations platform that supports UAE businesses in managing their legal, governance, and compliance workflows. The Service includes modules for contract lifecycle management, corporate governance, compliance monitoring, policy management, training resources, template libraries, clause libraries, playbooks, and AI-assisted document review and generation, as further described at opeare.com.
2.2 The features and modules available to you depend on your Subscription tier. OpeAre may add, modify, or remove features from time to time. Material reductions in functionality will be notified in advance.
2.3 OpeAre offers Subscriptions on the following tiers as at the Effective Date, with pricing set out at opeare.com/pricing:
(a) Starter: entry-level access for individual users or small teams;
(b) Professional: expanded access including additional modules and User seats;
(c) Business: full access to all modules and features, including team collaboration, advanced AI features, and administrative controls.
3. Free Trial
3.1 New Customers may access a seven (7) day Free Trial providing access to the features of the Business tier, subject to this Section 3.
3.2 To start a Free Trial, you must register an Account and provide a valid payment method. The payment method will not be charged during the Free Trial, provided you cancel before the end of the trial period.
3.3 During the Free Trial, all documents downloaded from the Service (including without limitation templates, populated documents, AI-generated outputs, uploaded document exports, reports, summaries, and any other Content or Customer Content in downloadable form) will be delivered as watermarked PDF files only. Editable formats (including Word documents) are available only under a paid Subscription.
3.4 You may cancel your Free Trial at any time before the end of the trial period through your Account settings or by contacting us at contact@opeare.com. Cancellation prior to the end of the Free Trial:
(a) preserves your access to the Free Trial for the remainder of the seven (7) day trial period;
(b) prevents any charge to your payment method; and
(c) terminates your Account and access to the Service at the end of the trial period.
3.5 OpeAre will send you automated reminder emails during the Free Trial, including a welcome confirmation at the start of the trial, a reminder two (2) days before the trial ends, and a final reminder on the day before conversion. These emails are sent to the email address registered to your Account and will identify the trial end date, the applicable conversion pricing, and instructions for cancellation. It is your responsibility to keep your registered email address current and to check for these notifications.
3.6 At the end of the Free Trial, unless you have cancelled, your Account will automatically convert to a paid Starter Subscription at the then-current pricing, and your payment method will be charged accordingly. You may change your Subscription tier at any time through your Account settings before or after conversion. The first Subscription period following conversion is non-refundable in accordance with Section 5.4.
3.7 The Free Trial is provided on an "as is" and "as available" basis. OpeAre makes no commitment as to Free Trial availability and may modify, suspend, or discontinue the Free Trial offer at any time without notice or liability. The Free Trial is offered as a courtesy to allow you to evaluate the Service; it is not provided in consideration of any payment.
4. Eligibility and account registration
4.1 The Service is intended for use by businesses, professionals, and individuals located in the United Arab Emirates. By registering for an Account, you represent and warrant that:
(a) you are at least 18 years of age and have full legal capacity to enter into a binding agreement under UAE law;
(b) you are accessing the Service from within, or in connection with business operations established or carried out in, the United Arab Emirates;
(c) if you are entering into these Terms on behalf of a company or other legal entity, you have authority to bind that entity, and references to "you" include that entity;
(d) all information you provide is accurate, current, and complete.
4.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activities occurring under your Account. You must notify OpeAre promptly of any unauthorised use.
4.3 Subscriptions on the Professional and Business tiers may include multiple User seats. You are responsible for the acts and omissions of every User accessing the Service through your Account, and for ensuring that every User complies with these Terms.
5. Subscriptions, fees, and payment
5.1 Subscription fees are set out at opeare.com/pricing. All fees are stated in UAE Dirhams (AED) and are inclusive of UAE Value Added Tax (VAT) at the prevailing rate, where applicable in accordance with Federal Decree-Law No. 8 of 2017 on Value Added Tax.
5.2 Fees are payable in advance for the Subscription period selected (monthly or annual). You authorise OpeAre and our nominated payment processor to charge your designated payment method for all fees due, including automatic renewal charges and Free Trial conversions.
5.3 Subscriptions renew automatically at the end of each Subscription period unless cancelled before the renewal date. You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current Subscription period; you retain access until that date.
5.4 All Subscription fees, including fees for the first paid period following conversion from a Free Trial, are non-refundable. Once paid, fees will not be refunded under any circumstances, including cancellation, non-use, partial use, or dissatisfaction with the Service, except where a refund is mandatorily required by Applicable Law.
5.5 OpeAre may change Subscription pricing on at least thirty (30) days’ prior written notice. Price changes will not apply to your current Subscription period but will apply from your next renewal.
5.6 If a payment fails, OpeAre may suspend or terminate your access to paid features after providing reasonable notice.
6. Licence and use of the Service
6.1 Subject to your compliance with these Terms and payment of applicable fees, OpeAre grants you a limited, non-exclusive, non-transferable, non-sublicensable licence during your Subscription period to:
(a) access and use the Service and Content for your internal business purposes;
(b) download and use Content, in its original or customised form, in connection with your own business operations or to provide legal documentation to your own employees, contractors, customers, and counterparties.
6.2 You may customise, edit, and adapt Content for your own use. You may not, however:
(a) resell, redistribute, sublicense, or otherwise commercially exploit the Content or the Service as standalone products to third parties;
(b) use the Content or Service to operate a competing legal template library, document automation platform, or legal operations service;
(c) reverse engineer, decompile, or disassemble any software components of the Service;
(d) circumvent, disable, or interfere with any access controls, watermarks, or security features of the Service;
(e) use automated tools to scrape, mirror, or extract data from the Service in bulk;
(f) represent the Content or any document generated using the Service as having been prepared by OpeAre for the specific transaction or matter in which it is used.
6.3 All intellectual property rights in the Service, the Content, and the underlying drafting, software, playbooks, and clause libraries are owned by OpeAre or licensed to OpeAre. Nothing in these Terms transfers ownership of those rights to you. This includes rights protected under UAE Federal Law No. 38 of 2021 on Copyright and Related Rights.
6.4 You retain ownership of Customer Content that you upload or generate through the Service. You grant OpeAre a limited licence to Process Customer Content solely as necessary to provide the Service, including hosting, storage, transmission, backup, and processing through third-party service providers.
7. Artificial intelligence features
7.1 Certain features of the Service use artificial intelligence and machine learning technologies (AI Features) to assist with tasks including document review, clause extraction, summarisation, drafting suggestions, and template population. AI Features are provided through OpeAre’s own systems and through AI service providers engaged by OpeAre.
7.2 You acknowledge that AI Features:
(a) produce outputs that may contain inaccuracies, omissions, or errors;
(b) do not provide legal advice and should not be relied upon in place of professional legal review;
(c) may reflect limitations, biases, or gaps in the underlying training data or models;
(d) are provided on an "as is" basis, without warranty as to accuracy, completeness, or fitness for any specific purpose.
7.3 You are solely responsible for reviewing, verifying, and validating any AI-generated output before relying on it or using it in any transaction. OpeAre has no liability for reliance on AI-generated output.
7.4 OpeAre may use aggregated and anonymised data derived from use of the Service to improve the Service, including the performance of AI Features. Personal Data and identifiable Customer Content will not be used to train third-party AI models without your instruction.
8. Nature of the Service
8.1 The Service provides resources to support legal operations, including document templates, reference materials, AI-assisted tools, and compliance workflows. OpeAre is not a law firm, is not licensed to provide legal services in the United Arab Emirates, and none of the services provided through the Service constitute legal advice.
8.2 Content available through the Service is intended to be reviewed by a qualified professional before use in any specific transaction. You acknowledge that:
(a) Content and AI-generated outputs are general in nature and do not take account of your specific circumstances, transactions, or counterparties;
(b) you are responsible for ensuring any document you generate using the Service is appropriate, accurate, and legally effective in your specific circumstances;
(c) you should seek independent professional advice for any material transaction, matter involving complex or contested legal issues, or where the consequences of error would be significant.
8.3 No lawyer-client or fiduciary relationship is created between you and OpeAre or between you and any individual associated with OpeAre by reason of your use of the Service.
9. Acceptable use and user responsibility
9.1 You are solely responsible for how you use the Service, the Content, Customer Content, and any document generated using the Service. OpeAre has no responsibility or liability for the use, misuse, customisation, modification, distribution, or legal effect of any document or output generated by, or based on, the Service.
9.2 You must not use the Service, and must not permit any User or third party to use the Service:
(a) in any manner that violates Applicable Law, including the UAE Cybercrimes Law (Federal Decree-Law No. 34 of 2021);
(b) to infringe the intellectual property, privacy, or other rights of any person;
(c) to generate, distribute, or store unlawful, defamatory, harassing, fraudulent, or misleading content;
(d) to upload malicious code, viruses, or other harmful software;
(e) to attempt to gain unauthorised access to the Service, other Accounts, or systems connected to the Service;
(f) to circumvent watermarks, access controls, or usage restrictions applied during a Free Trial or on any Subscription tier;
(g) to scrape, mirror, or reproduce the Service or Content other than as expressly permitted;
(h) to operate a competing legal operations, template library, or document automation service.
9.3 OpeAre may suspend or terminate your Account, without refund of any pre-paid fees, if it has reasonable grounds to believe you have materially breached this Section 9.
10. Customer Content and uploaded documents
10.1 You represent and warrant that:
(a) you have all rights necessary to upload Customer Content to the Service and to authorise OpeAre to Process it as contemplated by these Terms;
(b) Customer Content does not infringe any third-party rights and does not violate Applicable Law;
(c) where Customer Content contains Personal Data of third parties, you have provided all required notices and obtained all required consents under Applicable Law, including the PDPL.
10.2 OpeAre is not responsible for reviewing, verifying, or validating the accuracy or lawfulness of Customer Content. You are solely responsible for the accuracy, legality, and appropriate use of Customer Content.
10.3 OpeAre may remove Customer Content that it reasonably considers to breach these Terms or Applicable Law, on notice to you where practicable.
11. Personal Data and privacy
11.1 OpeAre processes Personal Data about you and other Users in accordance with the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021 (PDPL), and our Privacy Policy available at opeare.com/privacy.
11.2 Where you upload Personal Data of third parties (including within Customer Content), you confirm that you are entitled to do so and have provided any required notices or obtained any required consents under Applicable Law. OpeAre acts as a Processor of such Personal Data on your behalf, subject to our Customer Data Processing Agreement available at opeare.com/legal/dpa.
12. Confidentiality
12.1 Each party may receive Confidential Information from the other. Each party shall keep the other’s Confidential Information confidential, use it only for the purposes contemplated by these Terms, and apply at least the same level of care as it would to its own confidential information of similar importance, and in any event no less than a reasonable level of care.
12.2 Confidentiality obligations do not apply to information that is (i) public knowledge other than through breach of these Terms, (ii) lawfully received from a third party without obligations of confidence, (iii) independently developed, or (iv) required to be disclosed by law, regulation, or order of a competent authority.
13. Service availability and data hosting
13.1 OpeAre uses reasonable efforts to make the Service available but does not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, technical issues, third-party service interruptions, or events outside OpeAre’s reasonable control. OpeAre does not provide any service level agreement or availability guarantee.
13.2 OpeAre is not liable for any loss resulting from temporary unavailability of the Service.
13.3 OpeAre hosts the Service and Customer data primarily in the United Kingdom (AWS London, eu-west-2). Certain supporting services (including payment processing, transactional email delivery, and specific AI service providers) may operate from other jurisdictions, as described in our Privacy Policy and Customer Data Processing Agreement.
13.4 The location of OpeAre’s hosting infrastructure is a factual statement about where data is physically stored and processed. It does not, in itself, constitute a commitment of compliance with UK or EU data protection law. OpeAre’s compliance obligations are governed by UAE law, in particular the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
14. Disclaimers and limitation of liability
14.1 The Service, the Content, and any AI-generated output are provided "as is" and "as available." To the maximum extent permitted by Applicable Law, OpeAre disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currency, or non-infringement.
14.2 Without limiting Section 8 (Nature of the Service) or Section 7 (AI Features), OpeAre does not warrant that:
(a) the Content or AI-generated output is suitable for any specific transaction, matter, or counterparty;
(b) the Content reflects the most current developments in UAE law;
(c) use of the Service will achieve any specific outcome, result, or legal effect.
14.3 To the maximum extent permitted by Applicable Law:
(a) OpeAre shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of anticipated savings, or loss of opportunity, whether or not foreseeable and whether or not OpeAre has been advised of the possibility of such damages; and
(b) OpeAre’s aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by you to OpeAre in the twelve (12) months immediately preceding the event giving rise to the claim.
14.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law.
15. Indemnity
15.1 You will indemnify and hold OpeAre harmless, on demand, against all losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with any claim by a third party relating to:
(a) your breach of these Terms;
(b) your use of the Service, Content, or AI-generated output in a manner not permitted by these Terms;
(c) any document generated using the Service that you have used in your business or transactions, or provided to any third party;
(d) Customer Content you upload, including breach of third-party rights, Applicable Law, or the representations in Section 10;
(e) your breach of Applicable Law in connection with your use of the Service;
(f) any inaccuracy, misrepresentation, or omission in information you provide to OpeAre.
16. Term and termination
16.1 These Terms commence when you first access the Service and continue until terminated in accordance with this Section.
16.2 You may terminate your Account at any time through your Account settings or by contacting us at the address in Section 19. Termination takes effect at the end of your current Subscription period. No refund will be issued.
16.3 OpeAre may suspend or terminate your Account immediately on written notice if:
(a) you commit a material breach of these Terms that is incapable of remedy, or that you fail to remedy within fourteen (14) days of being requested to do so in writing;
(b) you fail to pay any sum due to OpeAre and that sum remains unpaid for thirty (30) days after a payment reminder;
(c) OpeAre is required by law or regulation to suspend or terminate the Service or your Account.
16.4 On termination, your right to access and use the Service ceases. You may export Customer Content (where the Service offers such functionality) for thirty (30) days following termination. After that period, OpeAre may delete Customer Content in accordance with the Privacy Policy, subject to statutory retention requirements.
16.5 Sections that by their nature should survive termination - including Sections 6 (intellectual property), 7 (AI features), 8 (nature of service), 9 (user responsibility), 10 (Customer Content warranties), 11 (personal data), 12 (confidentiality), 14 (liability), 15 (indemnity), and 17 (governing law) - survive termination.
17. Governing law and dispute resolution
17.1 These Terms are governed by, and shall be construed in accordance with, the laws of the United Arab Emirates as applied by the Dubai International Financial Centre (DIFC) Courts.
17.2 The parties submit to the exclusive jurisdiction of the DIFC Courts in respect of any dispute arising out of or in connection with these Terms or their subject matter, in accordance with Article 5A of DIFC Law No. 12 of 2004 (as amended). The parties acknowledge that this contractual selection of DIFC Courts is valid and binding notwithstanding that OpeAre is incorporated outside the DIFC.
17.3 Before commencing any proceedings, the parties shall attempt to resolve any dispute through good-faith discussions for a period of at least thirty (30) days from the date one party notifies the other in writing of the dispute. Notices for this purpose should be sent to the email address in Section 19.
18. Changes to these Terms
18.1 OpeAre may update these Terms from time to time. Material changes will be notified to you by email to the address registered to your Account or through the Service, at least thirty (30) days before they take effect.
18.2 If you do not agree to the updated Terms, you may terminate your Account before the effective date of the changes. Continued use of the Service after that date constitutes acceptance.
19. Notices and contact
19.1 Notices to OpeAre should be sent to: contact@opeare.com (or such other email address as may be notified on the Service from time to time).
19.2 Notices to you will be sent to the email address registered to your Account. You are responsible for keeping that email address current.
19.3 OpeAre’s corporate details:
Opeare FZE
Trade Licence No.: 4430085.01
Registered office: SPC Free Zone, Sharjah, United Arab Emirates
Email: contact@opeare.com
20. General provisions
20.1 Entire agreement. These Terms, together with the Privacy Policy and the Customer Data Processing Agreement (each available at opeare.com), constitute the entire agreement between you and OpeAre in relation to the Service. By accepting these Terms, you also accept and agree to be bound by the Privacy Policy and the Customer Data Processing Agreement, which are incorporated into these Terms by reference.
20.2 Assignment. You may not assign these Terms without OpeAre’s prior written consent. OpeAre may assign these Terms to any successor in connection with a corporate reorganisation, sale, or merger.
20.3 No waiver. Failure or delay by either party to enforce any right does not waive that right.
20.4 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
20.5 No third-party rights. No person who is not a party to these Terms has any right to enforce them.
20.6 Force majeure. Neither party is liable for failure or delay caused by events outside its reasonable control, including natural disasters, war, civil unrest, governmental action, or failure of infrastructure not within the relying party’s control.
20.7 Language. These Terms are issued in the English language. The English version is the sole binding version.